Under the Umbrella:

About IntelesysOne

As business becomes more reliant on technology it is increasingly apparent that managing Information Technology, or IT as it has come to be known, is no longer simply a matter of repairing computers and troubleshooting network connectivity. Instead, IT has become quite possibly the most vital component of business today, and how it is managed can affect the performance of your entire company.

IntelesysOne meets that challenge head on by offering both the unparalleled support and customer service that our clients have come to rely on. The key is in the way close relationships are developed with each client in order to truly understand not just the infrastructure and users managed, but the ideals and goals driving the companies supported. IntelesysOne aligns itself with the objectives of it's clients so that it can truly provide solutions that increase efficiency and profitability.

IntelesysOne was founded to cater to the needs of businesses who appreciate the importance of technology and understand the role that the implementation of proper IT practices plays in increasing their profits and growth potential. In fact, companies who invest properly in technology have a 60% greater probability to grow their business and income year after year compared to those who don't. Now, with more than twenty-five years of technical excellence in it's history, IntelesysOne seeks to raise the bar as a pioneer of Utility Computing, a hardware-as-a-service program creating a cost-effective technology stream for companies who take advantage of the opportunity.

Unique to the industry, IntelesysOne is one of very few who can truly claim to provide a completely comprehensive solution for their clients' needs. Whereas some provide little more than computer maintenance And network monitoring, IntelesysOne also provides enterprise telephony, cabling, application and domain hosting, voice and data provisioning, surveillance, commercial audio and video, web content development, on-hold advertising, and many other solutions. Having partnered with the industry's most reputable technology vendors, IntelesysOne has the capability to provide practically any solution needed.

IntelesysOne is dedicated to staying at the forefront of new technologies so that its clients can take advantage of these advances as soon as it makes sense to do so. Furthermore, IntelesysOne maintains an in-house testing lab to deploy and test new technologies in virtual environments prior to releasing them into production where any incompatibilities could negatively affect  clients' network. It is this focus on the best interests of clients that has built the solid reputation behind IntelesysOne, and which will remain the foundation of its operations for years to come.

Asset Management

At the core of any network is the equipment that keeps it running.  As such, it’s vital that you maintain accurate records of that equipment. IntelesysOne manages a catalog of each and every component of your network, along with service history, so that your network is documented as thoroughly as possible. The result is a database that can provide you with real-time information about the structure of your network, providing insight into purchasing and operating trends, and allowing you to respond to service requests and insurance claims as quickly as possible.

Patch Management

Every year, more than 5000 new CVE's (common vulnerabilities and exposures) are discovered. That averages out to over 13 each day. Multiply that by every workstation and server in your organization and account for the fact that some patches can adversely affect your software and you'll see why staying up with patches can become costly headache. And while Microsoft's Automatic Updates help, they don't patch anything but Microsoft products, nor do they allow for customization or automatic enterprise-level deployment. Using advanced patch management tools, IntelesysOne ensures that your network receives necessary timely patches while avoiding those on systems whose presence might not be welcome.

Best-In-Class E-Mail & Web Content Protection

More than 85% of all Internet traffic today is unwanted, malicious, or offensive. The award-winning technology provided by IntelesysOne stops spam, viruses, phishing, directory harvest and other attacks before they ever reach your network, saving valuable resources, increasing productivity, and reducing costs. Furthermore, since 80% of all business communications are now performed electronically, the compliance and reporting features of IntelesysOne's Content Protection are essential. IntelesysOne makes this protection affordable and accessible to all its clients, regardless of size.

Fixed Pricing for Non-Included Services

Your IT expenses should be predictable, and you should never be caught off guard by an invoice that is higher than you expected. It is for these reasons that IntelesysOne has adopted a fixed price policy for the services we offer. We don't believe you should have to pay extra if  task takes us longer to complete than expected. Rather than billing our clients hourly, we instead simply charge a flat amount for the service. This ensures that you are always being charged a fair amount for the value we provide and that we are performing the work quickly, getting it done correctly the first time.

Technology Planning & Implementation

With the new technology continuously entering the market, companies have  greater opportunity to capitalize on new ways of increasing their productivity and reaching their goals. Staying current on these technologies, however, can be overwhelming and seemingly-impossible task for many businesses. At IntelesysOne, technology IS  our business, and keeping up with the latest trends and ideas is our job. We regularly meet with our clients to review their changing needs in order to make sure the proper solutions are discussed. From global network design, to disaster recovery solutions, to web presence development, to VOIP and unified communications, to surveillance applications, to boardroom technology integration, IntelesysOne has the resources to handle it. We've partnered with the industry's largest and most trusted technology providers to ensure that you have access to the best.  And when it comes time to implement new technology we are able to provide installation and training services that illustrate our commitment to superior quality and our focus on unparalleled customer satisfaction. IntelesysOne is there from start to finish, and remains your best resource for technology.

Remote Monitoring & Management

Of all the services we offer, the one we're most proud of is Peace of Mind. That's because IntelesysOne has a team of highly-trained professionals with their eyes on your network at all times. Should something happen that might lead to a disruption, we are able to focus our effort on resolving the issue, often before the client feels it's impact. The most efficient way to manage your network is through pro-active maintenance and clearly defined policies.  IntelesysOne helps you determine the core purposes of your network, and then develops procedures to ensure that those purposes are met. Our Solutions Desk is available to the entire staff of each network we manage to provide instant support. Having the ability to access each workstation and server remotely and securely from our Operations Center means that our clients receive assistance quickly, without having to wait for a technician to arrive. Time to resolution is significantly decreased and employees can return to being productive in a matter of minutes instead of hours.  

On-Site Support & Engineer Co-Location

Not everything can be done remotely. (Maintaining a personal relationship with our clients, for example) We understand that and schedule regular visits to take the opportunity to sit face to face with our clients and shake their hands. While most management can be performed by our engineers in our Operations Center, nothing can replace the value that comes with looking someone in the eye. We've built our reputation on trust and integrity, and the personal touch we offer is the foundation for that. For those occasions that require us to dispatch an engineer to perform work hands-on, we pride ourselves on our ability to arrive at your location quickly, fully-prepared and equipped with the right tools. IntelesysOne also offers co-location services to those clients who require an engineer regularly on-site to support larger infrastructures. Regardless of your requirements, your business is personal to you and should therefore be personal to us as well. It's our strong commitment to our clients that have made us who we are.