Corporate History

Intelesys Covenant

Intelesys was founded to satisfy the overwhelming desire for a company that can provide all the tools and knowledge necessary to ensure that businesses can operate at their maximum potential through the proper use of technology. Intelesys will become the name to which businesses look for guidance and support in managing their communications infrastructures.

Intelesys will accomplish this by committing to high standards of customer service and by dedicating ourselves to remaining at the forefront of new technologies as they emerge. We will treat each client with the same courtesy and respect we would show a member of our own family. We will make the interests of our clients our top priority.

We will act with integrity and diligence to guarantee that we provide unparalleled service. Intelesys will make certain that our employees and clients alike can be proud to be associated with our company. It is our goal to create a legacy that becomes synonymous with quality, integrity, and passion.

Our History

Over 25 Years of Excellence in Technology

Present

Intelesys continues its pursuit of providing the best in customer satisfaction and technology solutions.

2013

Intelesys launched Hosted PBX platform to round out its offerings for clients who do not wish to own or manage their phone system. Coupled with our IP based phone systems and hybrid-based phone systems, Intelesys offers an option for all forms of telephone system solutions.

2012

Intelesys honored as California State University San Bernardino’s number one service-based business in the Inland Empire. This prestigious award was sponsored by the University’s business department, which searched for businesses thriving and achieving top results in their sector. Over 2,000 businesses were nominated and we were honored to be chosen.

2011

Intelesys purchased a larger facility located minutes from Ontario International Airport both to accommodate our internal growth and to have quicker access to our growing nationwide market.

2010

Intelesys was honored by Mitel as the number one customer satisfaction dealer out of over 800 dealers globally. This is the last year that Mitel utilized this third party customer service survey organization and we were thankful for our client base, both new and old, for providing us with such outstanding praises.

2008

Mitel recognizes Intelesys as a world-class solutions provider, with Intelesys earning an overall customer satisfaction score of above 95%.

2007

Intelesys, Inc. is formed to meet the overwhelming demand for advanced communications and information technology requirements in the marketplace. The Intelesys brand further solidifies our position as a single point-of-contact for all business technology needs, and positions the company to offer solutions and service that exceed all expectations.

2004

ICS adds the Mitel IP phone system to its portfolio to provide a superior solution in the face of growing desires for IP technology in the telecom industry. Mitel provides a powerful, simplified system that offers its users unparalleled functionality and administration capabilities.

2000

ICS opens a satellite office in Orange County to support its growing client base in that region.

1999

ICS evaluates and isolates NEC America as its top telecommunications equipment vendor based on their length of experience, level of superior technology, and unsurpassed equipment quality and performance. With this partnering, ICS is able to deliver advanced telephony applications to the small and mid-level market.

1998

ICS acquires a larger facility San Dimas, CA, where it continues to service areas from Bakersfield to San Diego with nationwide support for corporate accounts.

1996

A permanent alliance is forged under the incorporated entity of Intelesys Communications Services Inc., creating a single company that offered local, long-distance, telecommunications equipment, paging, and cellular services.

1995

Intelesys and Mega Communications form an alliance to develop the “one-stop-shop” concept. This alliance is well-received and individual company sales increase by 158% and 212%, respectively.

1994

Intelesys Communications is formed in response to the complex environment created in the local and long-distance services market. Its goal is to help consumers choose between the local and long-distance provider.

1991

Mega Communications logs its 10,000th sale. With a firm reputation of excellent response and customer service, Mega Communication’s customer base boasts a 99% retention rate.

1985

Mega Communications moves to Arcadia, CA.

1981

Company is formed in the San Fernando Valley, under the name Mega Communications, to sell and service business telephone systems.

Our Dedication to Customer Satisfaction

Intelesys has, from day one, committed ourselves to provide our clients with unparalleled customer satisfaction. We recognized at the beginning that we could not be a successful provider of any solution to our customers without first listening to their exact needs and tailoring our entire process around the individual requests of each and every client. Regardless of how high the quality of a product may be, or how cutting-edge the technology surrounding it is, neither matters in the absence of the value it would bring to the organization considering investing in it.

There is no cookie-cutter approach to the art of ensuring our clients’ satisfaction. It is the focus we impart on each task and project to ask, listen, and respond clearly to the needs of the businesses seeking our guidance and support in technology and communications. Just as crucial to ensuring our high level of service is that we go beyond just learning what each client needs, but why they need it and what they hope to accomplish by implementing such a solution. In doing so, we can often identify areas in the process that improve our client’s overall position, satisfy their immediate needs, and prepare them so that they are in an advantageous situation to take on future challenges.

This nearly-obsessive focus on the fulfillment of our clients’ needs has never been more apparent than now. Regularly since 2007, Mitel – a company who itself has a strong focus on customer satisfaction – has openly recognized Intelesys for our loyalty to the ideals of putting the needs of our clients first and foremost. Most recently, Intelesys garnered the acknowledgment from both Mitel and AT&T, separately, of a customer satisfaction rating of higher than 95%.

We wish to offer our clients sincere thanks for openly sharing the emphasis we’ve placed on them and we vow to continue our (sometimes fanatical) pledge to offer our customers nothing but the best in service and support.